1. Non-AC Tempo Traveler Bus: Round-trip transportation from Pune 
2. Meals:  (1 Breakfasts, 1 Lunch ) during the trip.
3. Guided Tour: Expert-lead trekker to explore the destination.
4. Entry Fees: Charges for entry to forts and sightseeing locations.

• Beverages & Snacks: Water, soft drinks, snacks, and meals not mentioned in the inclusions.
• Travel Meals & Dinner: Meals during travel and dinner on the trip.
• Additional Activities: Any activities not specifically mentioned in the inclusions.
• Unforeseen Expenses: Costs due to unexpected events such as roadblocks, adverse weather, etc.
• Medical/Emergency Evacuations: Any medical or emergency evacuations if needed.

Discipline:

• Participants are expected to follow the instructions of the trek leader and adhere to a code of conduct that promotes safety and respect for fellow trekkers, guides, and the environment.
• Any disruptive behaviour that compromises the safety or experience of others may result in immediate expulsion from the trek without a refund.
•  

Smoking and Drinking:

• Smoking and consumption of alcoholic beverages are strictly prohibited during the trek.
• Violation of this policy may lead to expulsion from the trek without a refund.
•  

Guidelines by the Volunteer:

• Participants are required to follow the guidelines provided by the trek leader and any accompanying volunteers.
• Failure to comply with these guidelines may result in disciplinary action.
•  

Changes and Cancellations:

• Trek Leaders Reserves the right to change the itinerary or cancel the trek due to unforeseen circumstances such as weather conditions or other factors that may jeopardize the safety of participants.
• Participants will be notified of any changes or cancellations as soon as possible.
•  

Health:

• Participants are responsible for ensuring they are physically fit for the trek.
• Any pre-existing medical conditions must be disclosed to Team before the trek.
• Team  is not liable for any health issues or injuries sustained during the trek.
•  

Booking:

• All bookings must be made online through Deccan Hikers and Outdoors official website.
• Payments will not accepted on the spot.

We understand the disappointment of cancelling a trek after months of preparation. That's why we have a traveller-friendly cancellation policy.

Pending Payment Policy:

• Complete your pending payment 5 days before departure.
• Failure to pay the second instalment may result in booking cancellation and loss of advance payment.
• Boarding will be denied for non-payment, and the seat will be reassigned.

Cancellation and Refund Policy:

For Backpacking Expeditions and Long Treks (More than 4 nights):

• 30+ days before the trek: Full refund in a Trek coupon or monetary refund with a 20% cancellation charge.
• 20-30 days before the trek: 80% refund in a Trek  coupon or monetary refund with a 50% cancellation charge.
• Less than 20 days before the trek: No monetary refund; 50% in a Trek coupon.
• Less than 15 days before departure: No refund.
• If unwell: No refund; find a replacement if needed.

For Sahyadri Treks/Camping's and Weekend Backpacking Trips:

• 30+ days before the trek: Full refund in a Trek coupon or monetary refund with a 20% cancellation charge.
• 20-30 days before the trek: 80% refund in a Trek coupon or monetary refund with a 50% cancellation charge.
• Less than 20 days before the trek: No monetary refund; 20% in a Trek coupon if fully paid.
• Ticket transfer: 20% surcharge, subject to the organizer's decision.
• No-show or illness: No refund; find a replacement if needed.
• Advance Booking amount: Non-refundable.

Important Note: Trek Insurance, train cancellation, and agent charges are non-refundable if the trek is cancelled within 6 days before departure.

No refund 15 days before NY and Christmas events.

If We Cancel a Trek:

• Natural calamities or unrest: No refund if the trip has started.
• Before departure: Full refund except for train and bus cancellations.
• Sahyadri treks: opt for event shift or full refund if cancelled due to low participation.
• Medical emergencies or COVID: Regular cancellation policy applies.
• Transport issues: Alternate arrangements made; participants bear costs.

Trip Delays and Connecting Transport Failures:

• Trek Team will assist with alternate arrangements for delays but participants bear the costs.

Cancellation Process:

• Please email us at contactus deccanhikersandoutdoors@gmail.com  with your details.
• Cancellation policy applies from email receipt.
• Refund processed within 2-5 working days.
• No phone or WhatsApp cancellations; email only.

Any extra costs incurred due to extension/change of the itinerary because of natural calamities, train/ bus delays or cancellation, road blocks, vehicle breakdown, etc. factors beyond the control of "Deccan Hikers and Outdoors" and its associates.